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Shipping Policy
Last Updated: September 5, 2026
At Art Ceramic, we aim to provide a reliable and transparent shipping experience for customers worldwide.
This Shipping Policy explains how we process, ship, and deliver orders placed through artceramico.com.
By placing an order with Art Ceramic, you acknowledge and agree to the shipping terms described below, subject to any mandatory consumer rights that may apply in your country.
1. Worldwide Shipping
Art Ceramic offers shipping to customers in multiple countries worldwide.
Shipping availability may depend on:
- Destination country
- Product type
- Product size and weight
- Carrier availability
- Customs requirements
- Import restrictions
- Local regulations
Some products or destinations may not be eligible for international delivery.
If shipping to your destination is unavailable, this will be communicated during checkout or by our customer support team.
2. Order Processing
Orders are generally processed after payment has been successfully received and verified.
Estimated processing time: 7-10 Business Days
Processing times may vary depending on:
- Product availability
- Product type
- Order volume
- Custom or made-to-order requirements
- Holidays
- Weekends
- Supplier or fulfillment requirements
Orders containing multiple products may be processed or shipped separately depending on availability and fulfillment arrangements.
3. Shipping Methods
Available shipping methods will be displayed during checkout when applicable.
Shipping options may vary depending on the destination and product.
Available methods may include:
- Standard Shipping
- Express Shipping
The applicable shipping cost and estimated delivery time, when available, will be displayed during checkout.
4. Estimated Delivery Times
Estimated delivery times vary depending on the destination and shipping method.
Typical estimated delivery timeframes may be:
| Destination | Estimated Delivery Time |
|---|---|
| United States | 15 Days |
| Canada | 15 Days |
| United Kingdom | 15 Days |
| Europe | 15 Days |
| Australia | 15 Days |
| Other International Destinations | 15 Days |
These timeframes are estimates and are not guaranteed unless expressly stated otherwise.
Delivery times may be affected by circumstances outside our reasonable control, including customs processing, carrier delays, weather conditions, public holidays, transportation disruptions, and other unforeseen events.
5. Shipping Costs
Shipping costs are calculated and displayed during checkout where applicable.
Shipping charges may depend on factors such as:
- Destination
- Product dimensions
- Product weight
- Quantity ordered
- Shipping method
- Carrier rates
Free Shipping: YES only for Standard Shipping
If free shipping is offered for certain products, destinations, or order values, the applicable conditions will be displayed on the Website or during checkout.
6. Order Tracking
When available, customers may receive a shipping confirmation containing tracking information after their order has been dispatched.
Tracking information may take some time to become active after the shipment has been handed to the carrier.
Customers can use the tracking information provided to monitor the progress of their shipment.
If tracking information does not update for an extended period, please contact us at:
contact@artceramico.com
7. Delivery Address
Customers are responsible for providing complete and accurate delivery information when placing an order.
Please carefully check:
- Full name
- Street address
- Apartment or unit number
- City
- State or province
- Postal code
- Country
- Phone number, where required
Art Ceramic is not responsible for delivery problems caused by incorrect, incomplete, or outdated information provided by the customer.
If you notice an incorrect shipping address after placing an order, contact us as soon as possible at:
contact@artceramico.com
We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has entered processing or been shipped.
8. Customs, Duties and Import Taxes
International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.
Unless explicitly stated otherwise during checkout, these charges are not necessarily included in the product or shipping price.
Customers may be responsible for paying applicable:
- Import duties
- Customs fees
- VAT
- Local taxes
- Brokerage fees
- Customs handling charges
- Other destination-specific charges
These charges are determined by the relevant authorities and may vary by country.
Art Ceramic does not control these charges and cannot guarantee their amount.
9. Customs Delays
International shipments may be delayed while being processed by customs authorities.
Customs delays are outside our reasonable control.
Art Ceramic is not responsible for delivery delays caused by:
- Customs inspections
- Import documentation
- Duties or taxes
- Government authorities
- Import restrictions
- Other customs procedures
Customers are responsible for providing any information or documentation reasonably required to receive their shipment.
10. Restricted or Undeliverable Destinations
Certain destinations may be unavailable due to:
- Carrier restrictions
- Customs regulations
- Import restrictions
- Geographic limitations
- Product-specific restrictions
- Local laws or regulations
If an order cannot legally or practically be delivered to the selected destination, Art Ceramic may contact the customer to discuss available options.
If an order must be cancelled because delivery is unavailable, any applicable refund will be processed according to our Return & Refund Policy.
11. Delivery Delays
While we work with shipping providers to facilitate timely delivery, delivery dates cannot always be guaranteed.
Delays may occur because of:
- Severe weather
- Natural disasters
- Customs processing
- Public holidays
- Carrier disruptions
- Transportation delays
- High shipping volumes
- Strikes
- Government restrictions
- Supply chain disruptions
- Incorrect delivery information
- Events outside our reasonable control
If your shipment is significantly delayed, please contact us at:
contact@artceramico.com
We will make reasonable efforts to assist in locating the shipment.
12. Lost or Missing Packages
If your package appears to be lost in transit, please contact us at:
contact@artceramico.com
We may contact the relevant shipping carrier to investigate the shipment.
If a carrier confirms that a package has been lost, Art Ceramic will determine the appropriate solution based on the circumstances, applicable carrier procedures, and applicable law.
If tracking shows that a package was delivered but you cannot locate it, please first check with:
- Household members
- Building management
- Neighbors
- The designated delivery location
You may also contact the carrier using the tracking information provided.
13. Damaged Packages
If your order arrives visibly damaged, please contact us as soon as reasonably possible.
We recommend taking photographs of:
- The shipping package
- Shipping labels
- Any visible damage
- The product
- Internal packaging
Please send the photographs and your order number to:
contact@artceramico.com
We will review the issue and provide appropriate next steps.
14. Multiple Shipments
Depending on product availability, size, weight, or fulfillment arrangements, products from the same order may occasionally be shipped separately.
If your order arrives in multiple shipments, you may receive separate tracking information.
You will not necessarily need to take any additional action unless requested by our customer support team.
15. Large, Heavy, or Oversized Products
Certain Art Ceramic products may require specialized shipping or handling due to their size, weight, or packaging requirements.
For oversized or heavy products:
- Additional shipping charges may apply
- Delivery times may differ from standard products
- Special delivery arrangements may be required
- Carrier availability may vary by destination
Any special shipping requirements or applicable charges will be communicated where reasonably possible.
16. Refused or Failed Deliveries
If a package is returned to Art Ceramic because:
- The customer refused delivery
- The customer provided an incorrect address
- The customer failed to collect the package
- The carrier was unable to complete delivery due to circumstances attributable to the customer
additional shipping or handling costs may apply where permitted by applicable law.
Any refund will be handled in accordance with our Return & Refund Policy.
17. Delivery to Remote Areas
Some remote or hard-to-reach locations may require additional delivery time or charges.
If a carrier cannot deliver directly to the provided address, the customer may be contacted to arrange an alternative delivery method.
18. Shipping Communication
We may contact you by email or other contact information provided during checkout regarding:
- Order confirmation
- Shipping confirmation
- Tracking information
- Delivery issues
- Address verification
- Customs requirements
- Other information necessary to fulfill your order
Transactional communications may be sent even if you have opted out of promotional marketing communications.
19. Shipping and Returns
Shipping and return procedures are governed by this Shipping Policy together with our Return & Refund Policy.
For information about returns, refunds, exchanges, damaged products, or incorrect orders, please review our Return & Refund Policy.
20. Customer Responsibilities
Customers are responsible for:
- Providing accurate shipping information
- Monitoring tracking information where provided
- Responding to carrier or customs requests
- Paying applicable import duties and taxes where required
- Ensuring that products can legally be imported into their destination country
- Being available to receive deliveries when necessary
Failure to complete these responsibilities may result in delays, additional charges, or an unsuccessful delivery.
21. Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect changes in:
- Shipping providers
- Delivery services
- International shipping availability
- Product categories
- Shipping costs
- Business operations
- Applicable laws and regulations
The latest version will always be published on this page.
The “Last Updated” date at the top of this page indicates when the policy was most recently revised.
22. Contact Us
If you have questions about shipping, delivery, tracking, or your order, please contact us:
Art Ceramic
Legal Business Name: Art ceramic LLC
Registered Address: 30 N Gould St Ste R Sheridan, WY 82801
Email: contact@artceramico.com
Phone: +1 917 590 4541
Website: artceramico.com
Our customer support team will make reasonable efforts to assist with shipping-related inquiries.