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Return & Refund Policy
Last Updated: September 5, 2026
At Art Ceramic, we want you to be satisfied with your purchase. This Return & Refund Policy explains when and how you may request a return, exchange, or refund for products purchased through artceramico.com.
By placing an order with Art Ceramic, you acknowledge and agree to the terms of this policy, subject to any mandatory consumer rights that may apply in your country.
1. Return Period
You may request a return within 30 days from the date your order was delivered.
To request a return, please contact us at:
Email: contact@artceramico.com
Please include:
- Your full name
- Order number
- Product name
- Reason for the return
- Photographs, if applicable
Returns requested after the applicable return period may not be accepted unless required by applicable law.
2. Return Eligibility
To be eligible for a return, products generally must be:
- Unused and unworn
- In their original condition
- Free from damage caused by the customer
- Returned with original packaging where applicable
- Accompanied by proof of purchase or order information
Products that are returned in a condition that prevents them from being resold may be refused or may be subject to an appropriate deduction where permitted by applicable law.
Because some Art Ceramic products may be handcrafted or artisan-made, minor variations in color, texture, pattern, finish, or appearance may be inherent characteristics of the product and may not qualify as defects.
3. Non-Returnable Items
Certain products may not be eligible for return where permitted by applicable law.
These may include:
- Personalized or customized products
- Made-to-order products
- Products specifically manufactured according to customer specifications
- Final-sale items
- Gift cards, where applicable
- Products that have been used, worn, altered, or damaged after delivery
4. Change-of-Mind Returns
If you simply change your mind about your purchase, you may request a return within the applicable return period, provided that the product meets the return eligibility requirements.
Unless otherwise stated or required by applicable law, the customer is responsible for the cost of returning the product in a change-of-mind return.
The original shipping cost may be non-refundable where permitted by applicable law.
5. Damaged Products
If your order arrives damaged, please contact us as soon as reasonably possible after delivery.
Please provide:
- Your order number
- A description of the damage
- Clear photographs of the product
- Photographs of the packaging where relevant
We will review the information and determine the appropriate solution.
Depending on the circumstances and applicable law, we may offer:
- A replacement
- A partial refund
- A full refund
- Another appropriate remedy
Customers should not return damaged products before receiving return instructions from Art Ceramic unless otherwise required by applicable law.
6. Defective Products
If you believe a product has a manufacturing defect or does not meet the applicable product description, please contact us at:
contact@artceramico.com
We may request photographs, videos, or other information to help us assess the issue.
If the product is confirmed to be defective, Art Ceramic will provide an appropriate remedy in accordance with applicable law and the circumstances of the order.
Where required, we may cover reasonable return shipping costs for confirmed defective products.
7. Incorrect Products
If you receive a product that is different from the product you ordered, please contact us as soon as possible.
We will investigate the issue and, where appropriate, arrange for:
- The correct product to be shipped
- A replacement
- A refund
- Another appropriate solution
If the incorrect item was sent due to an error on our part, we will provide appropriate return instructions.
8. Return Authorization
Before sending a product back, please contact us at:
contact@artceramico.com
Do not send returns to the business address shown on this Website unless we have specifically instructed you to do so.
We may provide a return address or return instructions depending on the product and destination.
Returns sent without prior authorization may experience delays in processing.
9. Return Shipping
For approved change-of-mind returns:
Return shipping is paid by: CUSTOMER
For products that arrive damaged, defective, or incorrect due to an error attributable to Art Ceramic:
Return shipping is paid by: ART CERAMIC
Return shipping arrangements may vary depending on the destination country and product.
Customers are responsible for ensuring that returned products are adequately packaged to prevent damage during transportation.
10. International Returns
Because Art Ceramic sells products internationally, international returns may involve additional shipping, customs, or import requirements.
Customers returning products internationally may be responsible for applicable:
- Return shipping charges
- Customs procedures
- Import or export documentation
- Duties or taxes, where applicable
We will provide reasonable return instructions for approved international returns.
Customers should follow the instructions provided by Art Ceramic to help avoid unnecessary customs or shipping delays.
11. Refunds
Once an approved return has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will generally be issued to the original payment method.
Refund processing time: 2 Days
After Art Ceramic initiates the refund, the time required for the funds to appear in your account may depend on your bank, card issuer, or payment provider.
We do not control the processing time of your financial institution.
12. Partial Refunds
In certain circumstances, a partial refund may be offered where permitted by applicable law.
For example, a partial refund may apply where:
- A product has minor damage that does not prevent its intended use
- A product has been used or altered
- Parts or accessories are missing
- The returned product does not meet the applicable return conditions
Any deduction will be assessed based on the circumstances and applicable law.
13. Exchanges
We offer exchanges.
Customers should contact:
contact@artceramico.com
Exchange availability may depend on:
- Product availability
- Destination country
- Product condition
- Price differences
- Shipping requirements
If the requested replacement product is unavailable, we may offer an alternative solution, including a refund where applicable.
14. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible at:
contact@artceramico.com
Cancellation requests may only be accepted before the order has entered certain stages of processing or fulfillment.
Once an order has been shipped, it may no longer be possible to cancel it. In such cases, you may need to follow the applicable return procedure.
We cannot guarantee that every cancellation request will be successful.
15. Refused or Undeliverable Packages
If a shipment is returned to us because:
- The customer provided an incorrect address
- The customer refused delivery
- The customer failed to collect the package
- The carrier could not complete delivery for reasons attributable to the customer
additional shipping or handling costs may apply where permitted by applicable law.
If a refund is issued, the refund amount may be adjusted to account for applicable costs, where legally permitted.
16. Lost Packages
If tracking indicates that a package has been delivered but you cannot locate it, please contact us at:
contact@artceramico.com
We may ask you to verify the delivery address and contact the shipping carrier.
Where a package is confirmed to be lost during transit, we will work with the applicable carrier and determine an appropriate solution in accordance with the circumstances and applicable law.
17. Return Inspection
Returned products may be inspected after they arrive at the designated return location.
The inspection may determine:
- Whether the product matches the original order
- Whether the product meets the return conditions
- Whether the product has been used or damaged
- Whether accessories or packaging are missing
We will communicate the outcome of the inspection where necessary.
18. Refunds for Promotional or Discounted Orders
If a product was purchased using a promotional code, discount, bundle offer, or other promotion, the refund may be calculated based on the amount actually paid for the returned product.
Where permitted by applicable law, shipping charges and non-refundable fees may not be included in the refund.
19. Gift Orders
If the Website permits gift purchases, refund procedures for gift orders may vary depending on how the original order was paid.
Where required, refunds may be issued to the original payment method rather than directly to the recipient.
20. Consumer Rights
This Return & Refund Policy does not limit or exclude any consumer rights, warranties, guarantees, cancellation rights, or other protections that cannot legally be excluded under the laws applicable to your purchase.
If mandatory consumer protection laws in your country provide rights that are more favorable than this policy, those rights will continue to apply.
21. How to Request a Return or Refund
To request a return, refund, exchange, or remedy, please contact us:
Art Ceramic
Email: contact@artceramico.com
Phone: +1 917 590 4541
Website: artceramico.com
Please include your order number and a clear explanation of your request.
Our customer support team will provide the next steps where applicable.
22. Changes to This Policy
We may update this Return & Refund Policy from time to time to reflect changes in our business, products, return procedures, or applicable legal requirements.
The latest version will always be published on this page.
The “Last Updated” date at the top of the page indicates when the policy was most recently revised.
23. Contact Information
Art Ceramic
Legal Business Name: Art ceramic LLC
Registered Address: 30 N Gould St Ste R Sheridan, WY 82801
Email: contact@artceramico.com
Phone: +1 917 590 4541
Website: artceramico.com